FAQ

BOLD 2022 frequently asked questions

What's BOLD?

BOLD is Mindbody's annual conference—three days to meet and mingle with wellness, fitness, and beauty industry professionals, share the latest trends, preview what's next, and learn how to maximize every minute of every business day. See everything BOLD has to offer.

Where will BOLD take place?

All three days of the BOLD conference will be held at the JW Marriott LA Live. The BOLD Bash goes down on Tuesday, September 13, and is included with all BOLD conference passes.

How much do conference tickets cost?

Get your tickets early to get the best price. We also offer add-ons that'll help you get more from your time at BOLD. Please refer to our pricing section for more information.

Can I buy a BOLD Bash ticket for a friend?

Yes, you may add BOLD Bash tickets to your purchase of an in-person conference pass. BOLD Bash tickets are $75 each.

Who should come to BOLD?

We have education designed for everyone: owners, managers, front desk staff, and entrepreneurs. Your team will come away with new skills and insights directly applicable to their roles.

Is there time to relax and unwind?

Absolutely! Choose from a multitude of daily wellness classes taught by some of the nation's top instructors, mix and mingle during breaks, and get loose on the dance floor at the BOLD Bash. Grab a new friend and go make some memories.

What if I've been to BOLD before?

We'd love to have you back to show you this year's brand-new lineup of educational offerings, speakers, and wellness classes. You'll also have new opportunities to meet top Mindbody partners in the Expo Hall and connect with other wellness professionals from around the globe at the BOLD Bash and throughout the event.

Will food and accommodations be provided?

Apart from the exclusive VIP event and BOLD Bash, food is not included.

Accommodations are not included in your ticket. We have a room block at the JW Marriott LA Live with an exclusive rate for BOLD attendees at $94/night. There are a few food options at the Marriott and a variety of dining options within the LA Live plaza.

Will you have a special hotel rate for attendees?

Yes, we have a hotel room block with an exclusive rate for BOLD conference attendees of $294/night. Rooms are available first come, first served. Book your room now.

Is seating assigned?

We have reserved seating for our VIP ticket holders* at keynote sessions. Otherwise, all seating at keynote and breakout sessions is available first come, first served. We suggest you arrive early to reserve the best seat.

*Please arrive at least 10 minutes prior to each session to take advantage of VIP seating.

Can I buy a ticket there?

No, tickets are only available online while they last—get yours today. Tickets are limited, so don't wait.

Are tickets refundable or transferable?

BOLD Cancellation Policy:

  • Cancellation requests received prior to June 30, 2022
    • 100% refund of ticket, or ability to transfer ticket to another individual.
  • Cancellation requests received July 1, 2021 through July 31, 2022
    • 50% refund of ticket, or ability to transfer ticket to another individual with no penalty.
  • Cancellation requests received on or after August 1, 2022
    • No refunds. You may still transfer your ticket to another individual or to BOLD 2023.

All refund and transfer requests must be communicated in writing to [email protected].

What should I wear?

For sessions: Come as you are—the conference is casual!

For wellness classes: Bring your workout clothes (plus a mat, water bottle, and towel).

For the BOLD Bash: Something that makes you feel like mingling. Dancing shoes recommended.

What if I've never been to a conference before or don't know anyone going?

We'd love to be your first conference experience. We know it can be daunting going somewhere new with people you don't know. Our staff are there to make you feel welcome. There are plenty of opportunities to meet other attendees, including the Welcome Mixer, wellness classes, and the BOLD Bash.

Is there a conference app?

Yes—you'll receive an email with instructions on how to access your conference schedule a few weeks prior to the event.

Do I need to bring a computer?

If you're attending Mindbody University on Monday, yes! For the main conference, you don't need a computer unless you want to use it to take notes.

What about Covid-19?

We’ll follow all necessary precautions outlined by the city of Los Angeles and Marriott Hotel at the time of the event.

Attendees should come at their own risk and may be required to wear a mask and take other safety precautions. We’ll notify all attendees of these requirements prior to the event.

How do you support accessibility during the event?

J.W. Marriott Los Angeles LA Live is valet only. There is a drop-off area located at the hotel’s main entrance next to the main lobby and near the Gold Ballroom. The hotel does not offer shuttle services. There are self-parking garages located near the hotel, but you cannot charge them to your guestroom.

Accessible guestrooms are available in the hotel. Shower chairs may be requested at the front desk.

The event space is equipped with escalators and elevators for access to all public areas. Wheelchairs may be rented from the hotel.

All restroom facilities in the event space are wheelchair accessible and are clearly marked. Gender neutral restrooms are available. Changing tables are available in the accessible stalls in the women’s restrooms.

A lactation room will be available. For access to the lactation room, please ask a BOLD staff member at the front desk.

Water fountains and refill stations are available throughout the conference area.

Trained service animals are welcome.

For main stage events, accessible seating options will be available. Assistive listening devices will be available in the back of the room at the AV Station. Please ask one of the technicians in the booth for assistance.

Assistive listening devices will also be available in every breakout room. Please ask the room monitor or one of the roaming technicians for assistance.

Does the BOLD conference have a code of conduct or other policy for attendee behavior?

Yes, we have a code of conduct designed for inclusiveness for all BOLD Conference attendees. We expect all attendees, staff, sponsors, and anyone else at BOLD to abide by the code of conduct, and will enforce it as needed.